One person runs your IT, and answers the phone about it. Email done properly, laptops and phones set up and kept up to date, the office network behaving, and the connection and power to keep trading through the bad days. The security basics come with the plan. Help in minutes remotely, on site when it's needed.
Most small businesses run their IT by accident: whoever was least busy set it up, and it's held together since. It works right up until the day it doesn't.
Email, devices, the network, the connection and someone watching, run as one system by one person. Most businesses need most of it; the first chat works out which.
Microsoft 365 or Google Workspace set up properly: your own domain, spam and phishing filtered out, leavers locked out the day they leave, and nothing important living in one person's inbox.
Laptops and phones set up properly and kept up to date, without the bloat. New starters working from the first morning, leavers locked out the day they leave, and the right kit bought at the right price, without the upsell.
The router and firewall set up properly, Wi-Fi that reaches the whole office, the desks that matter wired in, and guest Wi-Fi that can't see the till, the cameras or your files. Done once, done properly, and then left alone.
The layer underneath it all: a second connection that takes over before anyone notices the first one's gone, backup power that keeps the till and router alive through a cut, and Starlink specified for trading when it's the right tool. The card machine keeps taking money on a Saturday, whatever the weather's doing.
Your kit watched around the clock, updates applied quietly, and one person to ring who already knows your setup. Most fixes happen remotely within minutes; when it needs a visit, I come out, and you'll know when before you put the phone down.
An IT company gives you an account manager, a helpdesk and a wait. I give you one number, and the person who set your systems up is the one who picks up.
Listings, client records and email in one tidy system, on laptops that work from the office, the car and the viewing.
Email that behaves, files where everyone can find them, and a laptop that works on day one.
Tills, bookings and payments running smoothly, and a card machine that keeps trading when the power blinks.
A proper IT setup without hiring an IT department: email, devices, network and support on one plan.
Yes. Most problems are fixed remotely within minutes of your message, and if it needs someone on site, I come out. You get me directly, not a queue, so you'll always know where things stand.
For the businesses I look after, yes: it's part of the plan, and most fixes happen remotely in minutes. What I'm not is a walk-in repair counter. The job is running your IT so it stops breaking in the first place.
A fixed monthly price agreed up front, based on how many people and machines you have. No surprise invoices, and if you need less than the full plan I'll say so.
Yes, and it's usually less dramatic than people fear. Most of a handover is passwords, licences and a list of what's where. I deal with them directly, keep everything running while it moves, and don't badmouth them on the way out.
Nearly all of the time, and most of my clients are: monitoring, updates and fixes happen over the internet. When something needs a visit, I come out. How fast depends on where you are, and I'll be straight about that before you sign anything.
Free, no-obligation look at your setup, wherever you are. If it's all fine, I'll tell you that too.