Security handled, data backed up and tested, and someone watching so you find out about problems before your customers do. I run the lot: protection from scams and ransomware, email done properly, Cyber Essentials when the insurer asks, and the connectivity and power to keep trading through the bad days. Help in minutes remotely, same day on site.
Most small businesses run on luck: one password everywhere, one copy of everything, and nobody watching. It holds right up until it doesn't.
Security, data, email, support and the connection itself, run as one system by one person. Most businesses need most of it; the first chat works out which.
Every laptop and phone protected and kept up to date, passwords and multi-factor sorted so one leak doesn't open everything, and the scams filtered out before they reach the inbox. You'll barely notice it running, which is the point.
The government-backed certification that proves your security basics are right. Insurers, councils and bigger contracts increasingly insist on it. I take you from nowhere to certified, and keep you there when renewal comes round.
Every important file copied automatically: one copy on site for quick restores, one encrypted copy off site where fire, flood and ransomware can't follow. Tested by actually restoring it, because an untested backup is a rumour.
Microsoft 365 or Google Workspace set up properly: your own domain, spam and phishing filtered out, leavers locked out the day they leave, and nothing important living in one person's inbox.
The layer underneath it all: a second connection that takes over before anyone notices the first one's gone, backup power that keeps the till and router alive through a cut, and Starlink specified for trading when it's the right tool. The card machine keeps taking money on a Saturday, whatever the weather's doing.
Your kit watched around the clock, updates applied quietly, and one person to ring who already knows your setup. Most fixes happen remotely within minutes; when it needs a visit, I'm up the road, not up the A1, so it's the same day, often the same morning.
Security sold on fear is half the industry's business model. Mine is quieter: sort the basics properly, watch them, and answer the phone when it matters.
Listings, client records and compliance in one tidy system, with client data locked down properly.
Client files protected, email that behaves, Cyber Essentials when the tender asks.
Tills, bookings and payments running smoothly, and a back office safe from scams.
A proper IT setup without hiring an IT department: security, backups and support on one plan.
It's a government-backed certification that proves your business has the security basics right. Insurers, councils and bigger contracts increasingly insist on it, so if you handle customer data or bid for work, you'll likely be asked for it soon. I take businesses from nowhere to certified, and keep them there at renewal.
Most problems I fix remotely within minutes of your message. When it needs a visit, I'm based in the Pennines, so it's the same day and often the same morning. I'm one person, not a call centre, so I'll always tell you honestly where you are in the queue.
In more than one place, which is the point: a copy on site for quick restores and an encrypted copy off site that a fire, flood or ransomware can't reach. I test backups by actually restoring files from them, not by hoping.
For the businesses I look after, yes: it's part of the plan, and most fixes happen remotely in minutes. What I'm not is a walk-in repair counter. The job is running your IT so it stops breaking in the first place.
Yes, with the right setup. Speeds are far beyond most rural lines, and paired with a backup connection it's the difference between broadband being a daily worry and being forgotten about.
A fixed monthly price agreed up front, based on how many people and machines you have. No surprise invoices, and if you need less than the full plan I'll say so.
No. Most of my clients are remote, and always have been: the same-day-on-site promise is for the Pennines, the minutes-remotely promise is for everyone. Distance changes the drive, not the service.
Free, no-obligation security and backup check anywhere in Weardale or Alston Moor. If you're already covered, I'll tell you that too.