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Alston · Nenthead · GarrigillEngland's highest market town runs on the same kind of businesses as anywhere else: shops, accommodation, attractions, trades, practices and people working from home, all needing IT they can rely on. serow does the whole lot as one job: email, CRMs, custom software, IT support and cyber security, built and looked after by one person who's on the moor often anyway. Help is minutes away remotely and the same day in person when it matters.
Covering Alston, Nenthead, Garrigill, the South Tyne farms and everything up to the tops.
Photo slot: real Alston Moor, working shot, no stock.
An IT company gives you an account manager, a helpdesk and a wait. I give you one number, and the person who designed your setup is the one who picks up. Being on the moor often helps. The bigger difference is that the whole job sits with one person, and it works the same way whether you're in Nenthead or the far end of the country.
Everything serow does, delivered to the moor: the same systems a city firm would sell you, run by someone who's often up here anyway.
All-in-one systems: CRM, bookings, jobs and invoicing on one screen, for shops, accommodation, attractions and every firm trading up here.
Email done properly, laptops and phones that just work, the office network behaving, and support in minutes, not days. One monthly plan, one person.
Every device protected, scams kept out of the inbox, data backed up off the hill and tested, and Cyber Essentials when the insurer or the tender asks. Done quietly, mostly remotely.
Paperwork that handles itself, trends spotted in your own records, and first drafts written before you sit down.
Tills, bookings and payments running smoothly through every season, and a back office safe from scams.
Ticketing, bookings and a back office that behaves for the moor's mining-history sites and railways.
A proper IT setup without hiring an IT department: security, backups and support on one plan.
Serious setups for people who moved here to work from the moor: secure, backed up, and a connection you can stake a deadline on.
No. Site visits anywhere on the moor, Alston, Nenthead, Garrigill and the farms between, are free, with no call-out fee for the first look at any job.
Me. There's no helpdesk between you and the person who built your setup: one number, fixes in minutes remotely, and a drive up the moor the same day if it needs hands on.
Yes. A booking form, a CRM tidy-up, moving the office onto proper email. Small jobs are often how the bigger ones start.
Free, no-obligation look at what you've got and what's actually worth doing, anywhere on Alston Moor. I'll tell you honestly if you don't need me.